Reviews

Dixons Estate Agents has 76 reviews

  • 18-Aug-2017
    Customer Experience

    Need nagging

    Initially, Dixons seemed the most enthusiastic and motivated agent of all who valued our house. However, once we had chosen them we had to chase everything every step of the way. Advice was poor and we nearly lost our dream house because of their lack of attention. Wouldn't recommend or use again.

    Customer Relations Team 19-Aug-2017

    I am sorry to read that, on this occasion, the branch did not live up to their usually high standards and I would like to reassure you that we take all feedback like this on board so that we can make sure service is improved going forwards. If you would like to provide any further feedback please e-mail us at review@countrywide.co.uk. Kind regards, Scott.

  • 17-Aug-2017
    Customer Experience

    Could not ask for better service.

    Everything was done easily by the friendly staff . Could not ask for better service.

    Customer Relations Team 17-Aug-2017

    Thank you for this fantastic 5* review. The Dixons team at Halesowen strive to provide an overall excellent service to each an every customer. It is great to see you benefitted from their service. Kind Regards, Sarah

  • Jamie and Louise, Coventry 16-Aug-2017
    Customer Experience

    Excellent and would highly recommend!!

    The help and support we received when selling our property and buying a new one was phenomenal. Ramona McEnery and Michael Rooney were especially helpful and ensured we were informed about everything and were constantly looking to push things forward in our best interests. We couldn't recommend them enough as they made our sale and purchase smooth and virtually stress free! Thank you so much to them and all of their team.

    Customer Relations Team 17-Aug-2017

    Wonderful to read that the service you received was worthy of this 5* review for Dixons in Coventry. It is great to see that Ramona McEnery and Michael Rooney were especially helpful during the sale and purchase of your onwards move and that they were proactive in their nature. I will make sure your thanks are passed onwards to the entire team. Kind regards and best of luck in your new home, Scott.

  • Valued Customer, Wolverhampton 16-Aug-2017
    Customer Experience

    Generally excellent

    A slight false start, when the property was not advertised for a month and I had to complain at the branch, but after that, excellent service.

    Customer Relations Team 16-Aug-2017

    Good Morning, I am really sorry to read that you had a rather shaky start during the initial marketing of your property. However, I am glad to learn that the team were able to provide you with such an efficient and excellent service.  My best wishes, Michael

  • Valued Customer 11-Aug-2017
    Customer Experience

    They got me the best price for my property and were very professional durin

    They got me the best price for my property and were very professional during the process

    Customer Relations Team 14-Aug-2017

    Good evening, Thank you for this great review. I am happy to read you received the best price for the sale of your property and  received a professional service from the team at Dixons in Northfield. Kind Regards, Sarah

  • Valued Customer 10-Aug-2017
    Customer Experience

    Excellent Willenhall Branch

    Excellent service provided. They got us lots of viewings on our property and actually sold it 3x times for us, buyers dropped out due to waiting so long for us to find our dream home (our fault) All ran really smoothly and Dixons really couldn't do enough for us. Emma and Hayley I dealt with the most at Willenhall branch and they were both fantastic. Would highly recommend Dixons to anyone, they really cared about selling our property and did everything they could for us, I don't envisage us ever moving from our forever home but if we did I would 100% use Dixons again.

    Customer Relations Team 10-Aug-2017

    I am delighted to read that you had such a fantastic experience at our Dixons branch in Willenhall and I would like to thank you for taking the time to leave this great 5* review and recommendation. It's good to hear that Emma, Hayley and the rest of the team provided such dedicated, helpful and professional service and that you were able to take advantage of their approach throughout your process. Kind regards, Michael 

  • Sheila Dovey 07-Aug-2017
    Customer Experience

    Friendly,supportive and efficient.

    They have rented my old property out and sold the property for me. They were always on top of every thing. If they needed any thing, they contacted me, got clearance and actioned the problem. All the people in the office were approachable and friendly. (Lichfield Office) During the sale, Marie was always interacting with the buyer and myself. Also chasing the solicitors, keeping me updated all the time. So we all worked towards the same goal, completion!! And, John was always in the back ground, supporting the whole sale. I wasn't so comfortable with the finance department, not so friendly.

  • 06-Aug-2017
    Customer Experience

    Very disappointed

    I went against good advice and chose Dixons to manage the sale of a property owned by myself and mother. She has been in care home for a few years. Right from the start they came in with their sales gimmicks and unrealistic valuation figures just for buyers to start knocking them down. Then they wanted me to accept first or any offer for a quick sale. At one point my son became frustrated and had to negotiate a reasonable offer price. They recommended their in house conveyancing solicitors and both made mistakes. Responding to emails and telephone calls became a nightmare. The branch was first based in Great Barr, but moved to Kingstanding and is managed by a sales progression team based at Chester Road, Castle Bromwich. After this move, communications became even more haphazard and there was a drop in my interest being placed uppermost. After completion and when a few hiccups occurred, the lady heading the sales team became very hostile and attempted to distance herself when told she had not communicated vital information regarding the buyer back to me. That resulted in furniture and other possessions not being removed from the property even though I requested a time in doing so. She claimed it was a matter for the solicitors and Dixon could not get further involved. All she had to do was arrange a deadline time for removal of items with the buyer. Having charged the earth to handle the sale,(£2,700 approx) these people would not admit to being wrong at any point and showed no compassion. They said they did a sterling job in securing a sale. The whole customer experience was shocking. Dixons are quick to grab your money but become hostile when things go wrong. I would never recommend or use them ever again.

    Customer Relations Team 07-Aug-2017

    I am m sorry to read that you were unhappy with the service you received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have raised in more detail please email me at review@countrywide.co.uk

  • Valued Customer 03-Aug-2017
    Customer Experience

    Worst Rental estate agents

    So far, my experience has been appalling with Dixon. Your estate agents simply have no care for their customers and try to invent different ways to con landlords every month. They seem to dump everything on landlords and take no account of circumstances. I have been invoices for electric safety check an amount of 278£ with no explanation, I was advise that electric check costs 50+vat at initial visit by your agent. I cannot wait to get rid of Dixon as soon as current tenancy period ends! Dr Khan

    Customer Care 10-Aug-2017

    Good Afternoon. We are deeply sorry to hear this. We always aim to provide excellent service to all of our customers and would like to extend our sincere apologies for this shortfall in perfomance. If you would like this looked into further then please let us know. Many thanks

  • Valued Customer 02-Aug-2017
    Customer Experience

    good job

    They keep me well inform of changes

    Customer Care 10-Aug-2017

    Good Morning , Thank you for taking the time to leave this review. It is always great to see this as it confirms to us that we are delivering the excellent service and communication we aim to provide to all of our customes. thank you again.