Reviews

Dixons Estate Agents has 93 reviews

  • Valued Customer, Kidderminster 11-Oct-2017
    Customer Experience

    My service feedback with Sales

    They advised us well & got us a good price for my fathers house. They were 'on the ball' as far as possible buyers were concerned & were very easy to deal with. As the house sold before it was even advertised I can't say much more.

    Customer Relations Team 11-Oct-2017

    Thank you for just a kind and wonderful 5* review of Dixons in Kidderminster. It is always brilliant to read from our customers that they thought out branch team were 'on the ball' and were able to help with the sales progression. Fantastic to see that Dixons were able to use their extensive buyer reach to provide you with a buyer before the property even went online! Best wishes, Scott

  • Angela Pimm 05-Oct-2017
    Customer Experience

    Thank you - excellent service!

    A thoroughly professional service delivered by professional and friendly staff. I was kept well informed throughout the process and knew that I had access to someone should I have any concerns.

    Customer Relations Team 06-Oct-2017

    Thank you Angela for your wonderful 5* review of Dixons in Castle Bromwich. It was fantastic to read that you were kept informed throughout the process and that the team were available to support when needed, along with being professional and friendly. Best wishes, Scott

  • Valued Customer 05-Oct-2017
    Customer Experience

    Focused, effective, honest and friendly service!

    The staff in the Redditch office were all excellent. They were professional, competent and effective in selling our property. On all occasions the following were brilliant. Laura, Victoria and Lisa

    Customer Relations Team 05-Oct-2017

    Really great to read another 5* review for the Redditch  branch of Dixons Estate Agents. Thank you so much and congratulations on the sale of your property. Your comments will be passed on to Laura, Victoria and Lisa. Kind regards, Sarah.

  • Valued Customer 03-Oct-2017
    Customer Experience

    The pre-completion team (Team 2) was excellent however post completion was

    The pre-completion team (Team 2) was excellent however post completion was very very poor

    Customer Relations Team 04-Oct-2017

    Thank you for taking the time to leave us this feedback, I am sorry to hear that you felt the service was average, if you would like to go through this in any more detail please do email me at review@countrywide.co.uk. Many thanks, Sarah

  • Samantha Banner, Birmingham 22-Sep-2017
    Customer Experience

    Dixons? NEVER again.

    The agreement to use Dixons was a hastily signed document on a Saturday afternoon, with the adolescent estate agent having to be asked to look round my house. ("Oh no, I know what these sort of houses look like")....My house was not marketed, no sign etc.- the buyer was more or less lined up. Dixons omitted to encourage me to get the EPC done (and apparently the house shouldn't have even been marketed without it). From the moment I accepted the offer, there was little to no contact from Dixons... even when I suggested that it was in their interest to 'find me a house'. At the point when we were about to move and the date fell through- there was no liaising between me, our buyer and the solicitors until I phoned Dixons and demanded that they 'earn their money'... That was a VERY easy £3K Dixons just earned from me. I wouldn't recommend them to my worst enemy.

    Customer Relations Team 22-Sep-2017

    Thank you Samantha for taking the time to leave us your feedback. We do take all feedback like this seriously as we do use it to help us improve our service going forwards. I will be passing your feedback onwards to the Retail Performance Director for this branch and as such would like to kindly invite you to leave us further feedback at review@countrywide.co.uk. King regards, Scott

  • DN, Birmingham 21-Sep-2017
    Customer Experience

    Sold quickly ... but then the service stopped

    The selling part was great, lots of viewings & real positivity on behalf of the agent but the after sales progression effort was minimal to say the least. It ended up with me doing most of the chasing and liaising with the other parties in the chain and having to update Dixins rather than the other way around. For over 3k I'd have expected a better follow up service from them. Down to this I wouldn't use them again.

    Customer Relations Team 22-Sep-2017

    Thank you for taking the time to leave us your feedback about the experience you received. I was sorry to read that this was the case. We do take feedback such as yours seriously to help us improve our service going forwards. If you would like to provide further feedback please feel free to e-mail me at review@countrywide.co.uk. Kind regards, Scott.

  • 17-Sep-2017
    Customer Experience

    My service feedback with Sales

    A comprehensive service from beginning to end with every step fully explained.

    Customer Relations Team 19-Sep-2017

    Thank you for this wonderful 5* review of Dixons in Dudley. Brilliant to read that you were supported and found the service comprehensive throughout. Kind regards, Scott

  • Karen, Quinton 15-Sep-2017
    Customer Experience

    Friendly and Professional

    A friendly and professional service delivered by a lovely team of people at Quinton branch. They all showed respect and consideration from start to finish. A massive thank you to Sarah and Dale! An even bigger thank you to Jan who worked tirelessly in the background for us to make our onward move a success.

    18-Oct-2017

  • Valued Customer 14-Sep-2017
    Customer Experience

    My service feedback with Sales

    Sam, the branch manager at Bearwood, Birmingham provided an outstanding service. Thank you Sam

    Customer Relations Team 14-Sep-2017

    Thank you for this wonderful five star review. I was really pleased to see that you were happy with the service provided by Sam at Dixons in Bearwood. I will make sure to share your feedback with Sam and everyone else involved at the branch. Kind regards, Milena

  • 14-Sep-2017
    Customer Experience

    A really good service

    They kept me informed, even with the smallest points, so I always knew what was happening

    Customer Relations Team 14-Sep-2017

    Thank you very much for taking the time to leave us this fantastic review. If you would like to discuss your experience and further elaborate on how the branch could have turned this into a five star review, please email us at review@countrywide.co.uk. In the meantime, I will make sure to pass your kind comments to everyone involved at Dixons in Selly Oak. Many thanks again, Milena